Mazda Mobile Start App Reviews

I have now had my remote start for 2 months. I decided to go with Mazda so that nothing would happen to void my warranty as my vehicle was purchased new in July. To start with, I was prepared to have just your regular run of the mill fob remote start. However, just a couple of hours after dropping my vehicle off, the service specialist called to tell me that Mazda has the app remote start and that I would be able to adjust the temp, turn on seat heaters, etc. As it would turn out this is not true, so that tells me that Mazda doesnt make sure that their service people are adequately trained as to what the app could and could not do. Every tech should be able to view/access this app so they can accurately recommend it to their customers. Secondly, this app can turn on the rear defrost so that automatically tells me that if Mazda were interested in being competitive they would have this service performing at its maximum by allowing the adjustment of temp, front defrost, seat heaters, etc. I know for a fact if you can turn on one feature, the ability to turn on/adjust them all is there, Mazda has just elected not to have an app/service performing at its best. Secondly, I went and picked up my vehicle after installation and got it home to discover that the remote start would not work. It kept telling me the hood was up. I took it back to the dealership the next day and fortunately it was a simple adjustment of a hood pin. This situation would have been avoidable if Mazda, once again, were interested in a competitive service. All that would be required is a test app for the service technician. Then they could test the app before ever handing the vehicle back over to its owner. Mazda neednt try to say this is a bad idea because in this day and age of computers, a pro doesnt need an app to hack into your cars computer and do whatever. Thirdly, there are times when the party responsible for the servers that the software connects to are obviously not worried about the reflection of their service, not only on themselves, but on Mazda as well. When its freezing or below outside, I dont want a message saying that servers are not reachable. I have read on other reviews that this happened last winter and that they were given extra time to use the app without paying. I dont want extra time without paying. I want my vehicle to start. I leave for work at 0530 and in the middle of winter all I want is defrosted windows, a warm seat and a warm car. So far, I have had this happen only once, but it has been a very mild winter so far. After paying almost a thousand bucks for this service, I expect it to perform. All this being said, Im not sure I would have chosen the app since I have to remember to turn everything on and adjust it the night before anyway. I live in a third floor apt so going out to start my vehicle on freezing mornings became a deal breaker at this point in my life. Im glad that I have it but I hope Mazda considers upgrading it and making their existing customers happy and their future customers ecstatic that they chose the service.

I have a 2016 mazda... I was told by the dealership that this doesnt work with iOS 9. Huh ok? Ill wait until they fit it. FOUR attempts to contact mazda looking for an update and no response. $700 bucks and its -14 this morning... so nice to be blown off as a new customer.

This app is terrible. Mazda you know better than this... It might be ok if it worked. Went to the dealer 3 times. Worked once, but cut off after about a minute. It never worked again. I am cancelling the service. I advise all to use the FOB instead of the app if possible.

I want to start this review off by telling all the people who complain about waiting two minutes for your car to start to quit complaining. Try the uconnect by Chrysler. It still takes a couple of seconds to log in and then up to 5 minutes for the signal to get to the vehicle. Only taking a minute to get to the car, really. Shut up. It takes time for the signal to bounce around the Internet and get to your car, get over it. Next we just got this installed in my wifes new CX3. The dealer threw it in for us as part of the sale. I am impressed at how well it works. Two things I dont like. The remember me function remembers my username but not password, next it goes into compatibility mode and does fill the entire screen. Lets get a version compatible with all iPhone sizes.

Please for the love of god enable Touch ID for this app. Having to input a strong password and then a pin is a bit much. Touch ID would be a good compromise if Mazda absolutely feels the need. Why in the name of sweet baby Jesus does it take " up to 1 minute" to talk to the server for me to log in, and then "up to 1 minute" to talk to my car? Thank god I can activate my panic alarm from the phone .... Oh wait. Seriously, up to a two minute wait to activate a panic alarm is unacceptable. This system works on cellular data networks. Ill accept the long wait for the car uplink, but the login wait time has to be fixed. Aside from that, the app works as advertised.

Communication Interrupted errors more than it works. Pretty useless app.

First off, I see a lot of reviews angry about the fact that it takes a minute (usually less) to send a signal to the car. This is the cost of being able to start your car from anywhere. I used a similar system from OnStar before buying my Mazda, and it was actually much slower. I am, however, greatly disappointed in the app itself. For starters, its STILL formatted for the iPhone 4 screen size. This is absolutely inexcusable, and looks horrible. Functionality wise, everything does seem to work pretty well. The requirement to log into the app each time you use it is an unnecessary inconvenience. Like most people, I have a passcode on my phone, and the app required a pin code (which is reasonable) to actually perform an action, so I resent having to type out a long password on each use. And yes, an Apple Watch app would be nice.

Takes forever to login and then you have to enter ur pin then it takes forever for the car to do whatever command u want it to do. Or in my case it doesnt and says there was an interruption with the vehicle. And then they want a yearly subscription fee for the unit.

Great app but needs refining so the response is faster which could be aided by adding Touch ID. Considering banks and credit cards have the Touch ID option Mazda should join this safe option for its customers!

Very disappointed in this feature. $500 install ($65/yr after 1st yr) I DO NOT LIKE the Mazda Mobile Start - because; The app takes too long to sign in (requiring password and pin every time, up to 2 mins to sign in and connect!!!) Needs to allow fingerprint recognition as does my bank!! Remember me does not work!!!! After initiating remote start as soon as you open the door it shuts off the engine!! necessitating starting the car again!!! Whats up with that?? (As far a I know Mazda is the only one that intentionally does that!!!! ) If I have the key-less entry key with me and open the door then please do not shut down the engine!!! If somebody breaks in while the car is running and activates the anti theft system then by all means shut it down!!!!!! Cannot see on the app whether or not the car is actually locked (as advertised)!! At the very minimum Please update the system to allow fingerprint access in the app and not shut off the car when opened by the owner (with the key) and you will go along way to making me actually want to use it!

This app sorely needs Touch ID. Its such a pain to enter the password every time, especially since theres 2. The slow load times need addressed as well. For what this cost, these issues should not be issues.

As many have already stated, the wait time is annoying, but I could deal with that...but having to enter my password AND PIN every time I want to do anything is ridiculous. Fingerprint recognition would at least help that a little. "Remember me" is useless as well. All it does is make it so you dont have to type in your username each time. It doesnt actually keep you signed in. I like the technology but the practical application is lacking. I am hopeful that these issues can be addressed and corrected. If this doesnt get corrected I cant say that Id recommend Mobile Start. Id be happy to amend my rating if Mazda listens to its customers...well see.

This app is so unintuitive I dont even know why people would pay to renew their subscription. It takes longer to long onto this app than it does to get into my bank account and look at my account number. Seriously, this app needs a major overhaul--definitely not renewing my subscription after my free year ends.

This is possible the worst app on my iPhone. Please enable Touch ID support and make the app login happen locally. Why does it take 2 minutes to login to the app? My BMW remote app has Touch ID and logs me in instantly. Why does the car shut down as soon as the door is opened? Why does the server keep going down? As of today I cannot connect to the car again. It was like this the first 2 weeks after purchase and it took an entire day at the dealership to fix and now its not connecting again.

Great app to have. I love the convenience of having the ability to remote start from almost anywhere. The app connects and processes my requests just fine, but the app itself desperately needs a makeover. Bring in Touch ID support. Putting in the password and passcode each time is annoying and unnecessary. Update the layout. This app is still formatted for an iPhone 5s screen. So that means it is letter-boxed on the larger phones. Remove the startup splash screen. Unnecessary and ugly.